Terms of service
TERMS OF SERVICE – FOLIAGE & STONE
OVERVIEW
This website is operated by Foliage & Stone. Throughout the site, the terms “we”, “us” and “our” refer to Foliage & Stone. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.
If you do not agree to all the Terms, you may not access the website or use any services.
1. BUSINESS INFORMATION
Foliage & Stone is a UK-based online retailer offering artificial plants, trees, and home décor products.
Contact details:
Foliage & Stone
231 Heywood Old Road
Middleton, Manchester
M24 4QR
United Kingdom
Email: info@foliageandstone.co.uk
2. USE OF OUR WEBSITE
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You agree not to use our products or services for any unlawful or unauthorised purpose.
3. PRODUCTS
We aim to ensure that all product descriptions, images, and details are accurate. However, slight variations in colour, size, or appearance may occur due to screen settings or manufacturing differences.
We reserve the right to modify or discontinue products at any time without notice.
4. ORDERS
When you place an order, you are making an offer to purchase a product. Orders are only accepted once payment has been processed and you receive an order confirmation email.
We reserve the right to cancel or refuse any order where necessary, including where product availability, pricing errors, or suspected fraudulent activity is involved.
5. PRICING & PAYMENTS
All prices are listed in GBP (£) and include VAT where applicable. Shipping costs are calculated at checkout.
We accept secure payments via major providers including debit/credit cards and digital payment services.
6. SHIPPING & DELIVERY
We process orders Monday to Friday.
Our order cut-off time is 5:00 PM GMT, London time. Orders placed after this time may be processed the next working day.
Our handling time is 0–1 business days.
Estimated transit time is 2–4 business days.
Estimated total delivery time is usually 2–5 business days from the date your order is placed.
Delivery estimates apply Monday to Friday and exclude weekends and UK bank holidays. Tracking information will be provided once your order has been dispatched.
Full details are available in our Shipping Policy.
7. RETURNS & REFUNDS
We offer returns in accordance with our Refund Policy. Customers may request a return within the stated return period, provided items are unused and in their original condition.
Full details are available in our Refund Policy.
8. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and branding, is the property of Foliage & Stone and may not be copied, reproduced, or used without permission.
9. LIMITATION OF LIABILITY
We take care to ensure our products meet high standards. However, to the fullest extent permitted by law, Foliage & Stone shall not be liable for any indirect or consequential loss arising from the use of our products or website.
Nothing in these Terms limits your statutory rights under UK consumer law.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.
11. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
12. CHANGES TO TERMS
We may update these Terms from time to time. Any changes will be posted on this page.
13. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
14. CONTACT
For any questions regarding these Terms, please contact:
info@foliageandstone.co.uk