Refund policy
RETURNS & REFUND POLICY – FOLIAGE & STONE
RETURN PERIOD
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
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Items must be unused and in the same condition as received
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Items must be in their original packaging
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Proof of purchase (order confirmation or receipt) is required
Returns that do not meet these conditions may not be accepted.
HOW TO REQUEST A RETURN
To initiate a return, please contact us at:
Once your return request is approved, we will provide:
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Return instructions
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A prepaid return shipping label
Items sent back without prior approval will not be accepted.
RETURN SHIPPING
We provide a free return shipping label for all approved returns within the United Kingdom.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 48 hours of delivery so we can resolve the issue promptly.
EXCHANGES
We accept exchanges. The quickest way to receive a replacement item is to return your original item and place a new order once your return has been approved.
REFUNDS
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
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Refunds are issued to your original payment method
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Refunds are processed within 7 business days
EU 14-DAY COOLING-OFF PERIOD
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Items must still meet the return conditions outlined above.
CONTACT DETAILS
Foliage & Stone
231 Heywood Old Road
Middleton, Manchester
M24 4QR
United Kingdom
Email: info@foliageandstone.co.uk
Tel: +44 7478 034403
Customer support is available 7 days per week.